Orders
How to place, change, or cancel an order
Place the order, pay, and we email confirmation. Tracking arrives after the order ships. An address change or a cancellation is possible within 24 hours, and only if the order has not shipped.
How to place an order
1 Add items
Add the pillow to your cart, or use Buy it now.
2 Checkout
Enter the address and choose a delivery method. Use an email you can open, because confirmation and tracking go there.
3 Pay
Pay with PayPal, a credit card, Visa, Google Pay, or Apple Pay. You then receive an order confirmation email.
4 Tracking
After the order ships, a second email carries the tracking link.
Change the address or cancel
Email [email protected] within 24 hours and include the order number.
Wrong address
Send the corrected address in this order: country, state or province, city, street and apartment, postal code, name, and phone number.
Cancel
We cancel the order and issue the refund, then email you when that is done.
If the order has already shipped, or if more than 24 hours have passed, we cannot change the address or cancel it.
When we start shipping
Batch
Orders are grouped every three days and sent to the factory.
Production
Production is estimated at 2–5 days.
Transit
After that, time depends on the destination and the shipping method. See the shipping page for the ranges.
What the status means
Processing
The order is being arranged and has not shipped, or it has shipped and the courier has not updated the tracking number yet. Email us if you need the detail.
Completed
The order has shipped. Open the tracking link in the shipping email.
Need help with an order?
Write to [email protected] with the order number. Damaged or wrong items are covered on the returns page.