Terms
Terms of sale
These terms apply when you browse or place an order on www.onaholepillow.com. OnaholePillow is the store name. ANIME TREAT LTD. operates the site. The order, shipping, and returns pages linked here are the detailed rules.
What these terms cover
An order is placed under this page and under the order, shipping, and returns pages. The product page is the record of what you selected: construction, size, fabric, and whether an insert is included.
Prices stay on each product page. This page does not freeze a product price. The shipping fees below are the two methods already published at checkout.
Listings such as the split-leg body pillow are adult products for people 18 and older. Check that a product is legal where you live before you order.
Some listings are a cover only. Others include a PP cotton or inflatable insert. Read the options before you pay.
A split-leg cover needs the insert made for that shape. A regular rectangular core does not fit it.
Extra pieces are their own products. Do not assume an accessory is included with the pillow.
Placing, changing, or cancelling
Add the item, enter an address and an email you can open, then pay. Confirmation goes to that email. Tracking arrives in a second email after the order ships. The full steps are on the order page.
01 Add
Add the pillow to the cart, or use Buy it now.
02 Checkout
Enter the address and choose flat or fast shipping.
03 Pay
PayPal, a credit card, Visa, Google Pay, or Apple Pay.
04 Confirm
Keep the confirmation email. Tracking comes after shipment.
Email [email protected] within 24 hours, with the order number, to change an address or cancel. This is possible only if the order has not shipped. After it ships, or after 24 hours, we cannot change or cancel it.
Processing
The order is being arranged and has not shipped, or it has shipped and the courier has not updated the tracking number yet.
Completed
The order has shipped. Open the tracking link in the shipping email.
Orders are grouped every three days. Production is estimated at 2–5 days. Transit starts after that, and the ranges are on the shipping page.
Check the size on the product page before you pay. The size guide lists 40×60, 40×120, 50×150, 50×160, and 60×180 cm. Which sizes you can order depends on the construction. A size you chose yourself is not a return.
Shipping and tracking
Choose one method at checkout. The destination ranges are estimated transit after processing. Add the 2–5 day production time before those ranges begin. Country-by-country detail is on the shipping page.
Flat shipping
$107–35 working days.
Fast shipping
$207–15 working days.
| Destination | Estimated transit |
|---|---|
| United States | 7–20 business days |
| Canada, Europe | 7–20 business days |
| Australia, New Zealand | 10–30 business days |
| Central and South America | 15–30 business days |
| Asia | 3–20 business days |
| Africa | 15–45 business days |
Quiet tracking
If tracking has not moved for 1 week, email the order number. We contact the carrier and write back within 1–2 days.
Packaging
Parcels are packed discreetly. The carrier still places a delivery label on the box. Email before you order if you need to ask what that label will show.
Returns and refunds
Write as soon as the order arrives. The returns page is the full rule.
We can help
A serious defect or severe damage can be replaced or refunded. A light compression mark that does not affect use may qualify for a partial refund.
We do not accept
Slight scratches or stains, a pillow or size you chose, and a wrong address or contact detail that you entered are not returns.
Contact us within 3 days of delivery and include the order number. After 3 days we do not accept the return or refund.
Missing or damaged
Email photos of the item and the package. If a missing piece or severe damage is confirmed, we issue a partial refund or resend that piece.
Wrong item
Email a photo of what arrived, plus the order number. If the mistake was ours, we resend the correct item.
Custom artwork
A ready-made pillow uses the artwork already on the product. A custom order uses the file you upload in the custom studio. The studio shows the front and back. Upload artwork you are allowed to have printed for that order.
We review the file before printing. If it is too soft, we email you before production. The on-screen preview is a layout view, not a separate printed proof, unless support confirms one for that order.
The file is used to review and print the order. How information is kept is in the privacy policy. Fabric and washing choices are on the fabric guide and the care guide.
Privacy and the company
Who to write
Questions about an order, artwork, or a delivery go to [email protected]. Include the order number when you already have one. The contact page and the help center use the same address.
Company
ANIME TREAT LTD.
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Company No. 16501323
The privacy policy explains what the site collects and how to use your rights. The about page describes the shop.
The detailed pages
A question about an order?
Email [email protected] with the order number, or open the contact page.