Customer support

Contact OnaholePillow Support

Questions about an order, custom artwork, pillow sizes, or accessories? Write to us and we will point you to the next step.

Email support Browse FAQs

Get in touch

Send a message with the topic and, for an existing order, the order number. That is enough for us to find the purchase.

Order assistance

Include the order number from the confirmation email so we can open the right order.

Custom artwork

Ask about a file, a size, or a fabric before you order. The custom studio shows the front and back.

Postal address

ANIME TREAT LTD.
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom

Send us a message

Do not include a password or a full card number. For a damaged, missing, or wrong item, email the photos to [email protected] with the order number.

What can we help you with?

Order and shipping

Tracking, delivery times, and where an order stands.

Write to us Change an order

Address updates and cancellations, only while the order can still be changed.

Write to us Custom artwork

File quality, front and back layout, and which construction to choose.

Write to us Product advice

Pillow constructions, sizes, fabrics, and which insert fits.

Write to us After-sales support

A missing piece, the wrong item, or damage. Photos help us review it.

Write to us Other questions

Anything else about the store, a product, or an order.

Write to us

Need help with an existing order?

Send the order number and a short description. The rules below are the same as the order page and the returns page.

01 Order number

Copy it from the confirmation email.

02 What happened

Say what you want changed, or what arrived.

03 Photos

For a missing, wrong, or damaged item, email clear photos of the product and the package.

Email us within 24 hours to change an address or cancel, and only if the order has not shipped. After it ships, or after 24 hours, we cannot change or cancel it. For a delivery problem, write within 3 days and include photos.

Contact order support

Find answers before you ask

FAQ

Orders, shipping, sizes, fabrics, and returns.

Browse FAQs Custom pillow

Upload artwork and preview the cover.

Open the studio Size guide

40×60 through 60×180, including 150 and 160.

Read the guide

Contact and support FAQ

How can I contact OnaholePillow support?

Use the form on this page or email [email protected]. For an existing order, include the order number.

What should I include?

Your name, the email used at checkout, the order number, and a short description. If something arrived wrong, add photos of the item and the package in the email.

Can I change or cancel my order?

Yes, within 24 hours, and only if it has not shipped. After it ships, or after 24 hours, we cannot change the address or cancel it. The order page has the same rule.

What if an item is missing, wrong, or damaged?

Write within 3 days of delivery. Include the order number and photos. A serious defect or severe damage can be replaced or refunded. The returns page lists what is and is not accepted.

Can I ask about custom artwork before I order?

Yes. Tell us the construction, size, and fabric you are considering. After you order, we still check the file before printing. The on-screen preview is a layout view, not a separate printed proof. Start in the custom studio.

Still have a question?

Email [email protected]. Share only what we need to help. How we handle that information is in the privacy policy.

Contact our team