Legal

Privacy Policy

This Privacy Policy describes how ANIME TREAT LTD. ("we," "us," or "our") collects, uses, and shares information about you when you visit www.onaholepillow.com (the "Site"). OnaholePillow is the store name. ANIME TREAT LTD. is the company named in this policy.

1. Information we collect

Personal information

Information that identifies you: contact details, account details, order and payment details, messages you send us, and your marketing preferences.

Non-personal information

Information that does not directly identify you: browser and operating system, IP address, device type, pages you visit, and cookies or similar technologies.

  • Contact information: name, email address, postal address, and phone number.
  • Account information: username, password, and other registration details if you create an account.
  • Order information: products, shipping address, billing address, and payment information.
  • Communication information: what you send when you contact us.
  • Marketing information: your preferences for receiving marketing.
  • Browser, device, and usage information: browser type, operating system, IP address, device identifiers, pages visited, links clicked, and time on a page.
  • Cookies and similar technologies: described in section 4.

2. How we collect it

  • From you: when you create an account, place an order, subscribe, or contact us.
  • Automatically: through cookies and similar technologies when you visit the Site.
  • From service providers: such as payment processors and analytics providers.

3. How we use it

  • To operate, maintain, and improve the Site.
  • To process and fulfill orders, including shipping and billing.
  • To answer you, provide support, and send updates about the Site or your orders.
  • To personalize the Site, including product recommendations.
  • To send marketing, unless you have opted out.
  • To protect the Site and to prevent fraud and abuse.
  • To comply with law.

4. Cookies

Cookies are small files stored on your device. We use them to remember preferences, understand browsing, and personalize the Site. Web beacons are small images in pages or emails that help us see whether a message or page was used.

You can block or clear cookies in your browser. Blocking them can stop some features of the Site from working.

5. How we share it

  • Service providers who operate the Site, process orders, provide support, or send marketing. They are required to protect the information and use it only for that work.
  • Payment processors to take payment.
  • Shipping providers to deliver orders.
  • Analytics providers receive non-personal information about how the Site is used.
  • Legal authorities when the law requires it, or when disclosure is needed to protect rights.
  • A buyer of the business if the company is merged, acquired, or sold.

6. Your rights

You can ask to access your personal information, correct it, delete it, object to certain uses such as marketing, restrict processing, or receive it in a portable format. Email [email protected] to make a request.

7. Security and retention

We use encryption for sensitive information such as payment details, store personal information on secure servers, and limit access to authorized personnel. No method of sending or storing data is completely secure, so we cannot guarantee absolute security.

We keep personal information for as long as needed to run the Site, process orders, communicate with you, and meet legal duties.

8. Children, transfers, and changes

The Site is not for anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, email us and we will address it.

Information may be stored on servers outside your country, where the rules differ. Using the Site means you accept that transfer.

We may update this policy. The new version is posted on this page. Continuing to use the Site after a change means you accept the updated policy.

Contact

ANIME TREAT LTD.
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company No. 16501323
[email protected]

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