Returns
Returns and refunds
We replace or refund serious defects and severe damage. Write as soon as the order arrives. After 3 days we do not accept a return or refund.
What we can and cannot do
We can help
A serious defect or severe damage can be replaced or refunded. Compression from shipping can leave a light mark that does not affect use. That is normal, and we may offer a partial refund for the actual mark.
We do not accept
Slight scratches or stains are not a return. Ordering the wrong pillow or the wrong size is not a return. A wrong address or contact detail that you entered, which stops delivery, is not a return.
Contact us within 3 days of delivery and include the order number. After 3 days we do not accept the return or refund.
Missing pieces or severe damage
1 Send photos
Photograph the item and the package you received.
2 We check the shipment
If something was left out of the original shipment, we check the shipping record.
3 Refund or resend
Once a missing piece or the damage is confirmed, we issue a partial refund or resend that piece.
We sent the wrong pillow
What to send
Email a photo of the item you received, plus the order number.
What we do
If we confirm the mistake was ours, we resend the correct item.
Start a return
Write to [email protected] with the order number and photos. Shipping times are on the shipping page.